Responsibilities:
- Manage relationships with high-value clients to expand business scope YOY.
- Act as the primary point of contact for key accounts.
- Analyse client needs and offer tailored logistics solutions.
- Monitor service delivery performance and address issues promptly.
- Generate periodic reports on account performance and growth.
- Develop strategies to expand account revenue and identify upselling opportunities.
- Collaborate with internal teams to enhance customer experience.
- Ensure and conduct QBRs with customer stakeholders.
Qualifications:
- 4-6 years of experience in account management.
- Strong interpersonal and problem-solving skills.
- Familiarity with CRM tools and customer engagement strategies.
- Background in logistics or supply chain management preferred.